Sensor defective
Warranty exchange by advance exchange against deposit
Warranty exchange process:
1. Submit an error report
Send us an email to support@velometrik.de with the following information:
- Sensor serial number
- Date of purchase and name of the dealer
- Short description of the error
- A photo or video showing the problem (e.g. LED status, cable connection)
- Optional: Screenshot or log file, if available
2. Pay deposit
After reviewing your details, we'll send you a payment link for a deposit of €300 net. Payment can be made via Stripe, PayPal, or bank transfer.
3. Shipping the replacement sensor
As soon as we receive your payment, we will immediately send you a replacement sensor— provided the item is in stock . If there are any delays, we will notify you by email.
4. Return the defective sensor
Please return the defective sensor within 14 days to the following address:
Velometrik GmbH
Breunsdorfer Str. 48a
04575 Neukieritzsch
Germany
If you are shipping from abroad: Please declare as a “guaranteed return – no value of goods” to avoid problems with customs.
5. Refund of the deposit
As soon as the defective sensor has arrived and been inspected, you will receive a full refund of your deposit.
If there is no warranty claim or no return is made, we reserve the right to retain all or part of the deposit.
A notice:
You will initially be responsible for the return shipping costs. If the warranty claim is confirmed, we will reimburse you upon request.